Image Can Drive Market Success!

 

By Lonnie L. Sciambi 

The Entrepreneur’s Yoda”

 

When it comes to image, perception IS reality. And first “perceptions” are critical. Your company image is formed in a prospect’s mind with their first contact, whether it be with your website, your marketing materials, your product pitches or the way your phone is answered.  It will make an impression that will get you on the path to making them a customer…or one you may never overcome.

Young companies, especially, need to be aware of this.  Customers want to deal with companies with whom they are comfortable and confident. That doesn’t always mean the largest company in the market, but ones that they want to business with, feel will best meet and service their needs… and are going to be around for a while to do so! When you’re small and struggling, when your resources are few and your confidence not as high as it could be, is when you have to make sure you’re not sounding small…or being defensive about being a young company. So what do you do?

Even with limited  resources, in today’s marketplace, with the low-cost and free tools available, there should be no company that can’t create a very professional and exciting first impression. And your website will be the absolute first impression any prospective customer will have of your company because that’s where they either discover you or will look when the first hear about you. Make your website as much of a showcase as possible for the brand image you want to create in the market. Make it the center of all your marketing activities. Use graphics and good copy (get help with this if necessary) to make your company look and sound bigger and more successful than it might be – like a company folks just want to do business with. Now I’m not suggesting being untruthful.  However, how you tell your story (highlighting the good parts and not talking about the lesser ones) is what creates your first impression.  Make it a lasting one.  All marketing materials and product pitches should follow the message and the “look and feel” you create on your website. And, make sure that anyone who has any direct contact with a prospect or customer, by phone or in-person, projects the image you’re trying to build and delivers the same message.

Establishing a blog can amplify your image by further establishing and building your credibility with both current and prospective customers and is linked to your website.  Use other social media like Twitter and Facebook to drive people to both your blog and your website.  Use a networking service like LinkedIn to help create more awareness of the executives in the company and to help expand your network of potential customers and partners.

If first impressions are critical and perception is reality, make the image you create form a lasting first “perception” that turns a prospect into a customer and a customer base into long-term success.

Lonnie L. Sciambi is “The Entrepreneur’s Yoda,” an advisor and mentor to small business owners, translating more than 30 years experience as an entrepreneur and CEO of small business to advice and solutions that help them master business success.

Contact information:

LinkedIn: www.linkedin.com/in/lonniesciambisprofile

Blog site: theentrepreneursyoda.blogspot.com

Twitter: www.twitter.com/yodacanhelp

Facebook: http://bit.ly/dbiMEA

Anti-Establishment Business Cards

Gang Card

Gang Card

On some level business cards can be construed as the very pinnacle of bourgeois  establishment. The bourgeoisie are in fact defined as the merchant class and who would have more use of a business card than the “merchant class”?

Business cards are very curious scraps of paper because they are often much more than a convenient away to transfer contact information. They are in fact portraits of the business entity or the individual who they represent. A portrait is more than a mere painted photograph recordng the physical features of an individual. A good portrait reveals something about the personality of the person being painted. It offers essential information but it is also a glimpse into his or her social status by virtue of costume and sometimes location. A good artist captures nonverbal cues given through facial expression. In much the same way business cards at a glance tell us much about the person presenting it and the business or organization with whom he or she is associated.

There is much talk today about branding which essentially entatils delivering a clear consice and consistant message so that those interested in your product or service recognize your message instantly no matter when and where it is delivered. The publicy comes to recognize your brand. They come to understand what it represents; they come to know what they can expect from you, and ultimately they come to depend on your brand to deliver what you have promised at glance through familiarity with your branded message. There is no place in which the brand is more concise than on a business card. You must be able to deliver your brand message in a 2″ x 3.5″ space. In order to accomplish this your logo or branding image must do a lot of the speaking for you. Color, font, paper stock and other nonverbal messages must help to reinforce your message.

Now you would think that this way of thinking is mostly for large corporations, but it is advantageous for any individual or organization who provides a product or service to create and distribute an identifiable meaningful brand image. It appears that the importance of this concept is not limited to the bourgeois merchant class as is evidenced by this collection of Chicago gang cards presented at http://wearesupervision.blogspot.com/2009/03/chicago-lesser-known-arts-history.html.  These “business cards” are the creations of Chicago street gangs whose leaders understood that brand is important and distribution of their brand through the use of business cards are an effective grass roots strategy for increasing awareness of their brand. I think this is interesting because it illustrates just how essential and fundamental business cards are perceived. You do not have to be a Harvard MBA to see the importance of distributing your brand image.

One of the roles of business cards is to declare your existance. In many instances a client or customer may never see your place of business because for instance there is no need to visit a manufacturing facility when orders are often placed through an agent or company rep. Today many businesses are virtual your business cards and website may be the only visual representaion of your company that a client sees. There is probably no enterprise more virtual than a street gang. These gang cards tell me that there is an understood perception that business cards declare your presence and declare you to be a part of the establishment or in this case the anti-establishment.

Option: Listen to article or download to computer, iPod or mp3 player.