Image Can Drive Market Success!

 

By Lonnie L. Sciambi 

The Entrepreneur’s Yoda”

 

When it comes to image, perception IS reality. And first “perceptions” are critical. Your company image is formed in a prospect’s mind with their first contact, whether it be with your website, your marketing materials, your product pitches or the way your phone is answered.  It will make an impression that will get you on the path to making them a customer…or one you may never overcome.

Young companies, especially, need to be aware of this.  Customers want to deal with companies with whom they are comfortable and confident. That doesn’t always mean the largest company in the market, but ones that they want to business with, feel will best meet and service their needs… and are going to be around for a while to do so! When you’re small and struggling, when your resources are few and your confidence not as high as it could be, is when you have to make sure you’re not sounding small…or being defensive about being a young company. So what do you do?

Even with limited  resources, in today’s marketplace, with the low-cost and free tools available, there should be no company that can’t create a very professional and exciting first impression. And your website will be the absolute first impression any prospective customer will have of your company because that’s where they either discover you or will look when the first hear about you. Make your website as much of a showcase as possible for the brand image you want to create in the market. Make it the center of all your marketing activities. Use graphics and good copy (get help with this if necessary) to make your company look and sound bigger and more successful than it might be – like a company folks just want to do business with. Now I’m not suggesting being untruthful.  However, how you tell your story (highlighting the good parts and not talking about the lesser ones) is what creates your first impression.  Make it a lasting one.  All marketing materials and product pitches should follow the message and the “look and feel” you create on your website. And, make sure that anyone who has any direct contact with a prospect or customer, by phone or in-person, projects the image you’re trying to build and delivers the same message.

Establishing a blog can amplify your image by further establishing and building your credibility with both current and prospective customers and is linked to your website.  Use other social media like Twitter and Facebook to drive people to both your blog and your website.  Use a networking service like LinkedIn to help create more awareness of the executives in the company and to help expand your network of potential customers and partners.

If first impressions are critical and perception is reality, make the image you create form a lasting first “perception” that turns a prospect into a customer and a customer base into long-term success.

Lonnie L. Sciambi is “The Entrepreneur’s Yoda,” an advisor and mentor to small business owners, translating more than 30 years experience as an entrepreneur and CEO of small business to advice and solutions that help them master business success.

Contact information:

LinkedIn: www.linkedin.com/in/lonniesciambisprofile

Blog site: theentrepreneursyoda.blogspot.com

Twitter: www.twitter.com/yodacanhelp

Facebook: http://bit.ly/dbiMEA

Three Small Business Experts

My overall message is that of networking in general with an emphasis on face-to-face networking, so I began my challenge of meeting 100 people in 50 days as a way to lead by example and to demonstrate how it can be done. Most of my examples thus far have been people I have met in person at business meetings and business events. But I am also an avid online networker and can be found commenting on posts and participating at numerous groups at LinkedIn, Facebook and other online communities. So today I am blogging about three new people I met at LinkedIn. The caveat for an online meeting is that I must have a live conversation with the person and we should each learn a little about each other.

In the past two days I had three very interesting conversations. In each of the three meetings we decided to meet via Skype which is great, because let’s face it why pay if you can have a free conversation? In the case of my meeting with Linda Lord she was brave enough to use her camera whereas the three guys (me included) opted for the headset voice-only mode.

The Pitch - Business Lessons Learned on the Soccer Field

The Pitch - Business Lessons Learned on the Soccer Field

Linda Lord was my most recent conversation ending just about a half hour ago, so I’ll begin with her. She is the author of  The Pitch – Business Lessons Learned on the Soccer Field.  This book is a business parable following the experiences of her fictitious hero Liz Roberts the owner of a struggling event planning business who is also struggling to connect with her teenaged son. Liz attempts to make a connection with her son through soccer and in so doing finds business lessons in the practical realities of the sport. This book can be enjoyed by those interested in soccer, business, parenting or anyone just looking to read an interesting story.

My observation is Linda is part of a new breed of business book authors trying to make business lessons more accessible by making them more enjoyable to read. Stories are helpful in learning because they are like pneumonic devices that help you remember what you learn because they are presented within a context that you are likely to remember. For instance I can ask you to recall a list if items such as cat, beer, mail and computer. You could simply memorize these or I can say “my cat was laying next to the computer drinking a beer and reading my mail.”  That short story and the image it creates has a greater likelihood of you recalling that list later. Likewise in books such as The Pitch you have a greater likelihood of recalling the lessons learned within the context of the story. Learn more about Linda J. Lord and her book at www.thepitchbusinessbook.com .

Don Osborne

This morning I chatted for about an hour with small business educator Don Osborne, presenter of the Profit Puzzle focusing on eight business basics that are the foundation of profit in any business. Don says his approach is akin to a Business101 class and is the place any new business owner or entrepreneur should begin. I immediately downloaded Don’s free checklist of 32 Action Steps you can take to make more small business profit now. This looks like a good guide any business owner could use to see if you are doing all of the things that might help your business to grow and prosper. I invite you to go to profitpuzzle.com and download a copy for yourself. Don and I spoke about the possibility of my producing a short video with a few business card marketing tips he can offer as a resource to his students. This is what is nice about networking. Meet new people and create new opportunities for everyone.

Lonnie Sciambi

Lonnie Sciambi

Yesterday I spoke with Lonnie Sciambi who bills himself as “The Entrepreneur’s Yoda” because he is ready to reveal the age old mysteries of business success to willing and eager Business Jedis. We had a great conversation sharing ancient business history and war stories. Though Lonnie is willing to mentor budding entrepreneurs (usually for free) he makes his money working with seasoned business veterans, assisting in turning around wounded and damaged businesses and helping mature business owners to successfully transition their business to the next generation of owners. Those of us who have witnessed this done badly understand there is a right and wrong way to see to it that your business survives you, and that the other stakeholders such as employees, customers, family and you, survive your exit. I look forward to learning more from Lonnie “Yoda” Sciambi and you can do the same by visiting his blog or follow him on twitter @yodacanhelp.

As it turned out these three discussions were with individuals who provide help, assistance and guidance to small business owners. Linda J. Lord through her book  The Pitch; Don Osborne through his self directed online business education and Lonnie Sciambi who provides a more personal one-on-one approach to more established entrepreneurs. I hope my readers will benefit from my new contacts by clicking through to understand each of their offering more thoroughly. Continue to follow my networking adventures in the world and on the world wide web. The count stands a Day 23 with 38 new people met.